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Front Desk Agent

Cincinnati Marriott North

Location: West Chester, OH, 45069

Job Description:

Cincinnati Marriott North is seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience.

Responsibilities:

Greet and welcome guests upon arrival with a warm and professional demeanor.
Check guests in and out efficiently while maintaining accuracy in reservations and billing.
Answer guest inquiries and provide information about hotel services, amenities, and local attractions.
Handle guest requests and resolve any issues promptly to ensure guest satisfaction.
Maintain the front desk area in a clean and organized manner.
Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed.
Process payments and maintain accurate records of transactions.
Follow all hotel policies and procedures to ensure safety and security.

Qualifications:

Previous experience in front desk or customer service roles preferred.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficient with front desk software and basic computer applications.
Professional appearance and positive attitude.

Skills:

Front Desk Operations.
Customer Service.
Reservation Management.
Communication.
Problem Solving.

Employment Type: Full-time.

Benefits:

Insurance: Health, Dental, Vision.
401K.
Hotel discounts.

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